Traditionally a strategic plan is a document-based creation of leadership, exco and senior management that is “brought down from the mountain” to be implemented throughout the organisation, mainly by people who haven’t been consulted or engaged in the process. This ‘trickle-down’ approach often becomes a source of conflict and frustration because the only power held […]
Tag: management
We may as well ask “why do people read newspapers?”, or “why do people watch television?” Somewhere in our DNA there’s a compelling vibrating strand asking so be told a story, because stories help us to survive and experience happiness. For as long as human beings have had language, children have learnt about hunting, travelling, […]
by Karen Alsfine 23 January 2007 From RalBusiness Network http://www.realbusiness.co.za/Article.aspx?articleID=3884&typeID=2 ONCE upon a time. Happily ever after. Comedy or drama. Telling tales is far more than an activity just for respite, so it seems. Storytelling is the meaning of life, connecting the prosaic to the divine and constituting the most engaging way of communicating, says […]
Corporates often use rousing terms such as ‘best practice’ and ‘world class’ to describe themselves. However, the sad reality is that designed incompetence is profitable. Competence suggests responding professionally to queries and reaching solutions quickly and efficiently. Designed Incompetence, on the other hand deliberately places barriers in the way of customers which ironically results in […]
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The Art of Feedback
“if you are not failing at something you aren’t learning anything new” When most of us were at school failure was seen as something that was negative, should be avoided and often worth punishment. And yet most learning theorists agree that it is only through failure that we really learn – as opposed to just […]