“Be the change that you want to see in the world.” Said Mohandas Gandhi. “Change is the end result of all true learning” said Leo Buscaglia. Everything changes. You are not the same person now as you were when you started reading this sentence. Something has changed. But what? How do we know when something […]
Tag: KM
Ever hear talk about someone being engaged in “playing games”? Well, maybe that someone is smarter than we think because using a game analogy to think about almost everything you do has the potential to make life in all its aspects lot more rewarding, interesting and fun. Whether it is soccer, chess, baseball, your relationships, […]
Rituals and events are both important in both change management and KM work and practitioners need to have a clear understanding of the importance of such activities. Rituals and events present an opportunity to reinforce certain value systems, stories and ideas. They can be used to reflect on the past, celebrate a moment in time […]
Corporates often use rousing terms such as ‘best practice’ and ‘world class’ to describe themselves. However, the sad reality is that designed incompetence is profitable. Competence suggests responding professionally to queries and reaching solutions quickly and efficiently. Designed Incompetence, on the other hand deliberately places barriers in the way of customers which ironically results in […]